In 2009, ACT implemented a call center, which remains the largest and most technically sound independent call center in Georgia. The call center manages both incoming and outgoing calls.
There are 30 desks in the call center office equipped with CATI technologies. CATI, or Computer Assisted Telephone Interviewing, is a centralized computer system designed to conduct telephone interviews. Telephone interviews conducted using this technology are effective, fast and precise. This technology also makes it possible to automatically control quotas that are determined by survey sampling.
IP technologies and diverse language operators make it possible to place high-quality and effective calls to any location in the world.