In today’s competitive business landscape, strengthening the employee experience is vital to accomplish organizational success. Delivering a positive employee experience offers a significant competitive advantage for employers by enhancing talent attraction and retention, engagement, and productivity. However, many companies struggle to measure employee experience across different stages of the employee lifecycle, leading to key problems such as:
- decreasing talent inflow and increasing staff turnover;
- lower employee satisfaction and engagement levels;
- slower pace of professional development;
- lack of insights into employee needs; and
- ineffective decision making.
Employee Experience Diagnosis
The first step in this regard is to diagnose employee experience touchpoints throughout the employee lifecycle. This involves desk research, quantitative studies, and in-depth interviews to gather valuable insights. The diagnosis includes the analysis of processes, systems, and employee attitudes. Specifically, we evaluate the following six key stages of the employee lifecycle: recruitment, onboarding, engagement, development, the reward system and exit.
Courtesy of this diagnostic process, we identify the pain points in the organization and prepare a detailed report for the management, offering clear insights and recommendations.
Enhancing Employee Experience
Following the diagnostic stage, we work toward improving the identified pain points by implementing procedural enhancements, which include:
- developing an action plan to enhance employee experience, and presenting it to the management team for approval;
- preparing policy documents for each touchpoint and testing them in practice; and
- supporting stakeholders (i.e. the HR department and administration) through continuous consultation, coaching, and/or mentoring to ensure the realization of improvements.